Unified Communication

When we hear UC many of us just think Voice. How we communicate is now deeply rooted in our business processes. Many organizations are still only trying to get your voice from point A to point B. Once that is completed they quickly overlay an application that allows you to see your officemates status and call it a day.

At MORSECOM we take the time to understand how you communicate because honestly voice is not everything in todays modern workforce. Not only have we made the curve from TDM to VoIP, the migration from the Communications Closet to the Datacenter, the push to provide performance visibility and automation in the Contact Center, end to end migration to Cloud delivery but we are pushing the limit when it comes to proactive social metrics that can be measured and mitigated before it impacts your business. End to end, MORSECOM is your Communications partner.

Available Services

• Unified Communication Systems (Cloud or Premise)
  
• Global SIP Trunking
  
• Multimedia Contact Centers (Voice, Email, Chat, Social Media)
  
• Application Integration (CRM, ERP)

Planning Implementation

• Planning/Design: The Morse engineering team includes certified engineers with decades of experience in designing complex voice and infrastructure systems.
  
• Project Management: A Six-Sigma certified project manager will be responsible for coordinating the efforts of all Morse implementation personnel and will work closely with the customer to keep all projects on schedule.
  
• Implementation: Morse will use our base of North American engineers.
  
• Training: Morse’s training includes user training, train the trainer and offers administration training for your IT staff.
  
• Support: Morse has an extensive local staff of certified engineers available remotely and on-site to support a 2-hour SLA. Morse technical support includes sophisticated support engineers to troubleshoot and correct the most complex issues that may arise. As necessary Morse will also interface and bring in third party resources.
  

OUR SERVICES