Alcatel-Lucent OmniTouch Contact Center Premium EditionThe award-winning Alcatel-Lucent OmniTouch Contact Center Premium Edition is designed for contact centers with 30 to 150 agents. Contact centers of this size do not always have the luxury of large and available IT departments to rely upon. That is why we are stressing the importance of operational efficiency; indeed, this new product was conceived to be immediately and intuitively operated by the contact center staff, namely managers, supervisors and agents.
Alcatel-Lucent's latest contact center solution bundles the industry-leading Alcatel-Lucent OmniPCX platform with Genesys 7 software, taking a "user-centric" approach that provides an advanced multimedia contact center with a fully centralized, graphical management environment that dramatically simplifies deployment and boosts customer value. In addition, it provides a set of advanced features that include an embedded solution for call qualification, management of real-time business conditions, and innovative collaboration capabilities that link agents, experts and customers.
Alcatel-Lucent OmniTouch CC Premium Edition is the ideal solution for Mid-Sized Contact Centers, offering full multimedia capabilities and native integration with CTI.
Alcatel-Lucent OmniTouch Contact Center Standard EditionThis is the ideal solution for companies with contacts centers that are mainly driven by voice interactions, and which address all installations, from small to large capacities. Alcatel-Lucent OmniTouch CC Standard Edition offers an embedded solution with the Alcatel-Lucent OmniPCX Enterprise, where the contact center capabilities, such as Supervision and Distribution, are managed within the call server.
Genesys Suite 7
The Genesys Real-time Customer Interaction Suite offers the broadest suite of products for helping you turn customer frustration into first-class customer satisfaction. Suite 7 features powerful voice self-service, assisted-service for every communication channel, flexible integration options and management insight systems -- all linked on the most open platform to deliver exceptional contact center and customer service capabilities.
Genesys' Real-Time Interaction Suite acts as the central control point for all customer interactions. The suite is hardware-independent, runs on multiple operating systems (Unix, Windows), and communicates with and ties together the myriad systems in a call center: telecom hardware and networks, desktop appliations used by agents, customer information databases, e-mail and web servers.
The Genesys suite is modular so enterprises can start with the capabilities that address specific business needs and use them independently or in combination to further leverage their return on investment.